Mint Condition

This device scores 10 out 10. 

It will look almost brand new.

1 Year Warranty for your peace of mind. 

Free Charging Plug.

Free Charging Cable.

Free Screen Protector.

Good Condition

This device scores 8 out 10. 

It will show some light signs of use.

Light scratches and/or scuffs

1 Year Warranty for your peace of mind. 

Free Charging Plug.

Free Charging Cable.

Free Screen Protector.

Fair Condition

This device scores 6 out 10. 

It will show some clear signs of daily use.

Medium to heavy scratches and/or scuffs

Perfect for a first time phone or those with butter fingers.

Most imperfections covered with a screen protector and case.

1 Year Warranty for your peace of mind. 

Free Charging Plug.

Free Charging Cable.

Free Screen Protector.

Same Day Dispatch

We aim to dispatch all orders placed before 3PM on the same day. You will receive this via a tracked delivery service. We are partnered with both Royal Mail and DPD UK. It can take up to 3 working days to receive your device, however you usually receive it the following day.

Returns

If your still within the 14 day period, simply pop your handset in the post back to us for a full refund. We will need all accounts removed from the device prior to you doing this e.g. iCloud, Samsung or Google accounts must all be removed from the device. If your simply returning the device because you no longer need it, you will be required to pay for postage. If the device has a genuine fault, we will send you a pre-paid label, which will make the delivery completely free of charge!

Please contact our team on info@phone-source.co.uk to arrange your return.

Refunds

All refunds are processed within 7 working days of receiving your device. This gives us time to check your device thoroughly and ensure all of your sensitive data is removed.

Exchanges

If you simply want to exchange your device, please get in contact with our team via email on info@phone-source.co.uk

Warranty

All of our devices come with a complimentary 1 year warranty. So even if your phone develops a software problem 364 days later, we're here to fix it for you. This warranty would not cover accidental damage. Such as damaged caused by dropping the device, water damage etc. 

Price Match Promise

We promise to be the most competitively priced online store. Our price match promise is determined by the phone and all accessories received with it. If you find the handset cheaper from any other reputable online company whom we recognise, we promise to at the very least match the price.